Resources for Students

Resources for Students

    Computer and Technology Support

  • Contact

    WFU Information Systems
    is.wfu.edu/costumer/student

    AskDeac Help Portal – Explore the Knowledge Base for help articles and submit tickets for Service Desk technicians. 

    Live Chat – Get help fast with LiveChat, available Monday-Friday 8 a.m.-5 p.m. EST.

    Service Desk representatives are also available on email (help@wfu.edu) and via phone (336)-758-3822. 

    Students with questions directly related to Canvas, call our 24/7 WFU-dedicated Canvas support line at 833-383-5792 or chat them directly by logging in to Canvas, selecting the Help icon on the Canvas Menu and “Chat with Canvas Support.”

  • Without a Textbook?
  • Without Broadband Access/Laptop

    For students who lack broadband access or are without their laptop due to repairs or other reasons, please reach out to the IS Service Desk by submitting a ticket, emailing help@wfu.edu, or calling 336-758-4357 to request a hotspot or loaner laptop. Please be sure to include your phone number and shipping address to expedite processing.

    Additionally, Charter Communications is offering free broadband internet to student households who do not already already have a Spectrum broadband subscription. Information here.

  • When to VPN

    Virtual Private Network software, commonly referred to as VPN, protects users on unsecure networks by encrypting data communicated over the Internet. There is no need to log into VPN when accessing cloud-based services such as Canvas, Gmail and GSuite, Webex, WIN, Zoom, etc. 

  • Training

    To learn more about any of the resources available to you, visit the related IS service pages, check out the PDC to see if there are any upcoming workshops or classes for these technologies, and search LinkedIn Learning to see what online training is available for each tool.

  • Computer Repair

    Away from campus and need your computer repaired?

    • Visit WakeWare.wfu.edu to find out what coverage your WakeWare laptop is bundled with, how to submit a claim online, request a loaner, and ask questions by emailing WakeWare@wfu.edu.
    • Students who are without their laptop due to repairs or other reasons, reach out to the Service Desk at help@wfu.edu to request a loaner. Please be sure to include your phone number and shipping address to expedite processing of requests.
  • Back Up Your Data

    Consider backing up all of your data into a cloud-based service (Google Drive, Microsoft OneDrive, or Dropbox). If your computer breaks, your data is still accessible anywhere, and from any device. Check out our cloud storage comparison matrix to choose which option is best for you.

  • Protect Your Technology
    • Enure your workspace is spacious enough for your computer and any other technology which will lessen the possibility of your technology falling and braking. 
    • Minimize the opportunity for accidental spills by not placing open beverages near your computer or other technology. 
    • Restart your computer every day. Given the amount of video conferencing and other demanding applications you are running, your computer will benefit greatly from daily rest and a restart.
  • Video Conferencing

    If you are looking for ways to connect with your classmates, there are a number of meeting solution technologies available to you. You can view this comparison matrix to see which one best meets your needs. Zoom Pro accounts are available upon request to help@wfu.edu.

    No matter the technology, here are a couple of best practices when participating in virtual classes and meetings. 

    • Test your audio and video equipment prior to joining. Make sure to choose the correct audio input and output sources. You may need to give Zoom permission to access your camera and microphone beforehand.
    • If you are using your camera, lighting should come from in front or to the side of you. Be mindful of your appearance and pay attention to your background
    • Utilize a virtual background.Learn more about how to enable a virtual background in Zoom.   
    • There are many ways to connect into your class. When video conferencing through your computer, we recommend using your computer audio settings for the best experience. Meetings will also have a dial in option which will present a phone number you can call to join the meeting.
    • Mute your microphone if others are presenting or speaking, especially if there is something noisy in the background. 

    ZSR

  • Access

    Due to COVID-19 precautions, the Z. Smith Reynolds Library will be closed to all visitors, including WFU students, faculty, and staff, as of 5 p.m., Friday, March 20.

    While ZSR will be closed, our services and support will continue. If you have any questions, please email askzsr@wfu.edu or call 336-758-4931.

  • Research Help
    • If you are doing a research paper and need help getting started, finding sources, or doing your citations, ZSR subject librarians are available to help you remotely. 
    • Go to zsr.wfu.edu/research/librarians to find your librarian and email them (link to email is in the profile box that pops up when you click on a subject) to get the process started. Lots of help can be provided via email, but we can also chat or video conference with you if needed.
  • Library Materials
    • ZSR is working hard to get our faculty and students the materials they need for their classes and research but with many libraries closed across the country, getting materials via Interlibrary Loan may prove more difficult. We appreciate your patience and flexibility. 
    • Please remember that we have large online collections of books, journals, and primary sources that you can find from the search box on the ZSR Homepage. If you need assistance finding electronic materials, contact your subject librarian and they can assist. 
    • If the materials you need are in our Specials Collections and Archives, please see their update on access and contact information. 
    • While not ideal, it might also be possible to buy or rent books that you need off Amazon or other online service. This would be a last resort, but do keep that in mind should you need it. And be sure to double-check with your faculty about any course material needs. They may already be planning to digitize textbooks and other course materials.
  • Library Overdues and Fines

    ZSR Library will not be placing holds on student records, or assessing overdue fines due to overdue library items so don’t worry about that if you have items checked out on your account. Even if you get an email noting that an item is overdue, you can rest assured that we don’t need the item back immediately. More communication will be coming later in the semester about returning items, etc.

  • Writing Center

    The WFU Writing Center will be holding remote appointments for students. Check their scheduling page for updates.

  • The Bridge

    Students who need computer support should contact the IS Help Desk remotely.

Additional Resources and Tips

Keep Learning
University of North Carolina-Greensboro

Keep Writing and Learning: Designing Your Online Academic Life
University of North Carolina at Chapel Hill

Adjusting your study habits during COVID
Center for Academic Innovation, University of Michigan