Learning Assistance Center & Disability Services
Academic coaching, peer tutoring, and disability services and accommodation requests are available through virtual appointments
The Learning Assistance Center Peer Tutoring program is offering online tutoring. Visit their wfu.mywconline.net to schedule.
Visit go.wfu.edu/campushours for current information related to hours and offerings of campus resources and departments.
WFU Information Systems
AskDeac Help Portal – Explore the Knowledge Base for help articles and submit tickets for Service Desk technicians.
Live Chat – Get help fast with LiveChat, available Monday-Friday 8 a.m.-5 p.m. EST.
Service Desk representatives are also available on email (email@example.com) and via phone (336)-758-3822.
Students with questions directly related to Canvas, call our 24/7 WFU-dedicated Canvas support line at 833-383-5792 or chat them directly by logging in to Canvas, selecting the Help icon on the Canvas Menu and “Chat with Canvas Support.”
For students who lack broadband access or are without their laptop due to repairs or other reasons, please reach out to the IS Service Desk by submitting a ticket, emailing firstname.lastname@example.org, or calling 336-758-4357 to request a hotspot or loaner laptop. Please be sure to include your phone number and shipping address to expedite processing.
Additionally, Charter Communications is offering free broadband internet to student households who do not already already have a Spectrum broadband subscription. Information here.
Virtual Private Network software, commonly referred to as VPN, protects users on unsecure networks by encrypting data communicated over the Internet. There is no need to log into VPN when accessing cloud-based services such as Canvas, Gmail and GSuite, Webex, WIN, Zoom, etc.
Due to COVID-19 precautions, the Z. Smith Reynolds Library will be closed to all visitors, including WFU students, faculty, and staff, as of 5 p.m., Friday, March 20.
ZSR Library will not be placing holds on student records, or assessing overdue fines due to overdue library items so don’t worry about that if you have items checked out on your account. Even if you get an email noting that an item is overdue, you can rest assured that we don’t need the item back immediately. More communication will be coming later in the semester about returning items, etc.
The WFU Writing Center will be holding remote appointments for students. Check their scheduling page for updates.
Students who need computer support should contact the IS Help Desk remotely.
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